Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
Emergency Services

Important Notice!
The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with its visa systems.  This issue is not specific to any particular country or visa category.  We apologize for the inconvenience and are working urgently to correct the problem and restore full operability. 

Currently, we are unable to print most immigrant and nonimmigrant visas approved after June 8, 2015.  In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015.  Individuals with visa interview appointments scheduled for June 14-20, 2015, should reschedule their appointments if they submitted a DS-160 online application after June 9, 2015.  Appointments can be rescheduled by following the instructions located on  Individuals who submitted their DS-160 online applications prior to June 9, 2015, should plan to attend their scheduled visa interview appointments.  Those with urgent travel should follow the instructions for expedited emergency appointment found on

The technical issues also affected the Department of State’s ability to adjudicate applications for U.S. passports accepted overseas between May 26 and June 14, 2015.  If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. embassy or consulate at which you originally applied.  Information about how to apply for an emergency passport is available at the following


The American Citizen Services Emergency Unit is here to assist Americans with:

Hours and Contact Info

You may call the consulate during regular office hours at (441) 295-1342 Monday to Friday from 8:00 a.m. to 4:30 p.m. Please note, the consulate is closed for Bermudian and American holidays. In case of a life or death emergency involving an American citizen, call the duty officer at (441) 335-3828. The duty officer is available 24 hours a day outside normal business hours and on weekends and holidays for emergencies.


In Case of Emergency

  • If you are an American citizen with an after hours life or death emergency, please call our duty phone at: (441) 335-3828

    For emergencies during regular business hours (Monday to Friday from 8:00 a.m. to 4:30 p.m.), and for all other information (passports, visas etc.), please call (441) 295-1342.

    For all other information (passports, visas etc.) please call during regular business hours: (441) 295-1342