Federal Benefits Unit
General Information
If you are currently receiving monthly benefits from a Federal or state agency in the United States (Social Security, Veterans Administration, etc.) you should contact the U.S. Consulate to advise us of your residence abroad and to inquire about the procedures for having your benefit checks sent overseas. It may also be possible to make arrangements with your U.S. bank to have your benefit check directly deposited into your U.S. bank account, or to a Butterfield Bank account if you are a resident in Bermuda.
Service Hours
If you are currently receiving monthly benefits from a federal agency and need assistance (Social Security, Department of Veterans Affairs, etc.), please contact the American Citizen Services (ACS) Federal Benefits office at: (441) 295-1342 ext. 222, please have your claim number handy. If you would like to come in to speak with someone from the Federal Benefits Unit you must now book an appointment on-line. Please click here to book your appointment.
Please note that the Consulate is closed on all American and Bermudian holidays.
Services Provided
The Federal Benefits Unit provides assistance with Social Security, Civil Service and Department of Veterans' Affairs benefits, to include the following:
Social Security Numbers
- Filing Social Security claims for retirement, survivors and disability benefits;
- Filing Department of Veterans' Affairs claims for compensation, pension, education, survivor and burial benefits;
- Assisting beneficiaries of pensions from the Office of Personnel Management, and the Railroad Retirement Board;
- Beneficiary status change transaction, i.e., notice of changes of address, non-receipt of payment, etc.;
- Medicare enrollments and cancellations;
- Appointment of representative payees for incapable beneficiaries;
- Assistance in obtaining birth, marriage, divorce and death records and medical evidence when necessary for claims.
ACS Services Provided
Federal Benefits
Social Security
Filing a Claim
Status of Federal Checks
